Our commitment to privacy

Your privacy is important to us. Your ability to make informed choices about the uses of your information is important to us. We are committed to protecting your privacy and the information that can identify you (“Personal Information”) that you provide when you deal with us and as you access our platform through our web or mobile applications or any other means. This Privacy Policy explains our policy regarding the collection, use, disclosure, and protection of Personal Information.

SCOPE

This Privacy Policy of Enfaq Platform Information Technology Company (“Enfaq”, “we”,”us”,or ”our”), a Saudi Limited Liability Company registered in the Commercial Register of Riyadh under number 1010854052 and unified number 7033274692, outlines how and why we collect, store, use, and/or share (“process”) your information when you use our web or mobile applications (“web/mobile applications”), such as when you:

• Visit our website at https://Enfaq.com.sa/ , or any website of ours that links to this Privacy Policy
• Integrate or use our application (Enfaq), or any other application of ours that links to this Privacy Policy
• Engage with us in other related ways, including any sales, marketing, or events.

This Privacy Policy is an integral part of Enfaq’s terms and conditions that apply to you.

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you register on the web/mobile applications, express an interest in obtaining information about us or our products and web/mobile applications, when you participate in activities on the web/mobile applications, When you interact with us through social media or otherwise when you contact us through our support channels.

Personal information provided by you

The personal information that we collect depends on the context of your interactions with us and the web/mobile applications, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Usernames
• Passwords
• Date of birth
• Gender
• Contact preferences
• Contact or authentication data
• Billing addresses
• Debit/credit card numbers
• Job titles
• Mailing addresses
• Authentication information of your customers
• Personal information of your customers
• Bank account information
• National ID / IQAMA

Application Data

If you use our web/mobile applications, we also may collect the following information if you choose to provide us with access or permission:

Geolocation information

We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based web/mobile applications. If you wish to change our access or permissions, you may do so in your device’s settings.

Push notifications

We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

Information automatically collected

Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our web/mobile applications. We automatically collect certain information when you visit, use, or navigate the web/mobile applications. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser, and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our web/mobile applications, and other technical information. This information is primarily needed to maintain the security and operation of our web/mobile applications, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

Log and usage data

Log and usage data are web/mobile applications-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our web/mobile applications and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the web/mobile applications (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take suchas which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).

Device data

We collect device data such as information about your computer, phone, tablet, or other devices you use to access the web/mobile applications. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet web/mobile applications provider and/or mobile carrier, operating system, and system configuration information.

Interaction through social media.

When you engage with us on social media platforms, we collect information related to your interactions. This.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide, improve, and administer our web/mobile applications, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your personal information for a variety of reasons, depending on how you interact with our web/mobile applications, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate the delivery of web/mobile applications and functionalities to the user. We may process your information to provide you with the requested web/mobile applications.
• To respond to user inquiries and offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested web/mobile applications.
• To send administrative information to you. We may process your information to send you details about our products and web/mobile applications, changes to our terms and policies, and other similar information.
• To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through our applications.
• To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our web/mobile applications.
• To protect our web/mobile applications. We may process your information as part of our efforts to keep our web/mobile applications safe and secure, including fraud monitoring and prevention.
• To identify usage trends. We may process information about how you use our web/mobile applications to better understand how they are being used so we can improve them.
• To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and other tracking technologies to collect and store your information. To improve your experience and tailor our service to you, we use technology called “cookies” to collect how our website is used. These may include your data; The use of cookies is essential to the operation of our website and services.

4. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

We may transfer, store, and process your information in countries other than your own. Our servers are located in the Kingdom of Saudi Arabia. If you are accessing our web/mobile applications from outside the Kingdom of Saudi Arabia, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information in Saudi Arabia, and other countries.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law. We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We aim to protect your personal information through a system of organizational and technical security measures. As a PCI DSS Certified company, we adhere to the highest industry standards for securing data. We have implemented appropriate technical and organizational security measures to protect the personal information that we have under our control from unauthorized access, use, disclosure and accidental loss. When you enter personal information, we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology. You are solely responsible for maintaining the security and confidentiality of your account username and password. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, the transmission of personal information to and from our web/mobile applications is at your own risk. You should only access the web/mobile applications within a secure environment.

7. WHAT ARE YOUR PRIVACY RIGHTS?

Under the Personal Data Protection Law, you are entitled to the following rights :

• Rights of Access: You have the right to request access to your personal data held by us, subject to certain conditions, including avoiding adverse effects on the rights of others.
• Right to Obtain a Copy: You have the right to request a copy of your personal data in a readable and clear format, provided that it does not adversely affect the rights of others such as intellectual property rights or trade secrets.
• Right of Data Correction and Deletion: You have the right to request the correction of inaccurate data or deletion of unnecessary personal data.
• Right to Restrict Processing: You can request a restriction on the processing of your personal data when there is an issue with its accuracy or in other specific situations permitted by the law.
• Right to Data Destruction: You may request the secure destruction of your personal data when it is no longer needed for the purpose it was collected, and we will ensure it is safely removed in compliance with applicable laws and regulations.

8. DO WE MAKE UPDATES TO THIS POLICY?

Yes, we will update this Privacy Policy as necessary to stay compliant with relevant laws.. If we make material changes to this Privacy Policy, we will notify you either by prominently posting a notice of such changes or by directly sending you a notification.

9. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments regarding this Privacy Policy, or if you wish to exercise you rights under the Personal Data Protection Law ,please contact us via email at: [email protected].